What personal information do we collect from the people that visit our blog, website or app?
We use the following methods to collect information from and about you:
Direct interactions: You may give us your Personally Identifiable Information by filling in forms or by corresponding with us by post, phone, e-mail, or otherwise. This includes providing personal information when you:
1. Fill out and submit forms on our Site, relating to:
- Event RSVPs
- Newsletter subscriptions
- Visitor Guide requests
- General inquiries
- Direct contact requests to Experience Olympia & Beyond staff/departments
- Credentialed media requests and requests for visual assets
- Request for Proposal submissions for Group Meetings and Sports Partnership applications
2. Request marketing to be sent to you
3. Engage with us on Social Media Channels (including Facebook, Instagram, Twitter, and YouTube)
Third parties: We also receive Personally Identifiable Information from various third parties follows:
- Contact and Transaction Information from providers of technical, payment and delivery services, including Eventbrite & the Certiﬁed Tourism Ambassador™ (CTA) program.
- Technical Information from analytics providers, such as Google based in the US; and
- Technical Information from advertising networks, such as Google AdWords, Google Display Network.
- Partnership Contribution Data from other members or users of our website based both inside and outside of the EU.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To manage and facilitate booking inquiries and bookings
- To allow access to and use of our site and services
- To follow up with after correspondence (form, email or phone inquiries)
- To administer a contest, promotion, survey or other site feature.
- To ask for ratings and reviews of services or products
How do we protect your information?
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We use regular Malware Scanning.
We only provide articles and information. We only process credit card numbers through registration software Eventbrite and through direct member communication. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not use vulnerability scanning and/or scanning to PCI standards.
How long do we keep your information?
Information that you provide to us through the website is kept for five years. At that time, if you have not engaged with us within the last 18 months through email marketing, contest sign ups or filled out a form on the website, your personal information will be scrambled.
Personal Information Requests
Requests to view your personal information or to remove your information from our system can be made by emailing us. We will request proof of identification before providing any personal information.
Do we use 'cookies'?
We use “cookies”, Google analytics, and the Facebook conversion pixel on this site. These enable us to track and target the interests of our website users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use Google AdSense Advertising on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have implemented the following:
Demographics and Interests Reporting - We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Users who complete our online forms listed below must check a box acknowledging that that they are agreeing to receiving correspondence from Experience Olympia & Beyond:
- iDSS Account Submission Form
- iDSS Contact Us Form
- iDSS CTA Scholarship Form
- iDSS Media Contact Form
- iDSS Meeting Facilities Download Request Form
- iDSS Modeling Contacts Form
- iDSS Newsletter Form
- iDSS RFP Group Form
- iDSS RFP Meetings Form
- iDSS RFP Sports Form
- iDSS Sales Prospects Form
- iDSS Visitor Guide Request Form
Users can also opt-out of our electronic newsletter at any time by clicking the unsubscribe link at the bottom of each newsletter. Once you have unsubscribed, you will be removed from the newsletters automatically. If you change your mind and wish to receive newsletters in the future, you will have to contact us personally. In addition, each newsletter sent is compliant with CAN-SPAM and includes accurate from lines and subject lines as well as a physical address.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Can change your personal information:
- By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices and GDPR
In order to be in line with Fair Information Practices and GDPR we will take the following responsive action, should a data breach occur:
We will notify you via email within 72 hours.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Meeting planners are provided with the opportunity to opt in/out of communications with Experience Olympia and Beyond at the point they sign up to receive correspondence from us and within email newsletters. Additionally, when submitting an RFP, planners are given the opportunity to state whether they would like to keep their information confidential when their lead is sent to the recipient. This preference is kept within our CRM database.